Taiwan Consumers' Foundation calls for standardized roadside assistance fees

Taiwan’s Consumers’ Foundation called for standardized pricing for roadside assistance, following reports of high towing fees across the country.

Recent social media posts highlighted such cases. In New Taipei, a car was charged NT$100,000 (US$3,201) for a tow from Wulai to Xindian district, while a 2-kilometer scooter tow cost over NT$50,000 in Taoyuan.

Currently, Taiwan regulates roadside assistance fees only on highways and expressways. Flat roads, parking lots, and rural or mountainous areas are not covered by consistent rules, creating gaps in regulation.

The foundation noted that while some operators provide price information online, individuals in urgent situations have limited time to review terms or evaluate additional charges, such as location-based fees. In certain cases, initial quotes are increased after the vehicle is loaded.

One example involved a department store garage, where a driver was initially quoted NT$1,200 for dispatch and NT$50 per kilometer. After the tow, additional charges brought the total to over NT$43,000, and the driver was informed that the vehicle could be held until the fee was paid.

The foundation urged the government to establish clear rules for contracts, prohibit unapproved fee additions, and set reference prices or caps for flat-road services. It also called for a public database of violators to prevent repeat issues.

The Ministry of Transportation and Communications said it will meet with officials from all cities and counties to discuss rules for roadside assistance contracts. A draft is expected in the second half of the year, with implementation possible by year-end.