Did You Know
United Airlines chief executive Oscar Munoz addressed the latest controversy in a statement posted Monday (Apr 10) on the airline's Twitter account.
"This is an upsetting event to all of us," Munoz said, adding that the airline was conducting a "detailed review of what happened."
"We are also reaching out to this passenger to talk directly to him and further address and resolve this situation," he said.
The incident occurred Sunday on a United Express flight bound for Louisville, Kentucky, from Chicago. United Express flights are operated by one of eight regional airlines which partner with United.
The airline said it had asked for volunteers to give up their seats on the flight, and police were called after one passenger refused to leave the plane.
A passenger on the flight said that the man refused to give up his seat, saying that he was a doctor and had patients to see in the Louisville area in the morning.
The hashtag #BoycottUnited was trending on Twitter, and a smartphone video posted online showed three Chicago Department of Aviation police officers struggling with a seated middle-aged man.
Tyler Bridges, who posted video of Sunday's incident on Twitter, wrote: "not a good way to treat a doctor trying to get to work because they overbooked."
He described passenger reaction on the plane as "disturbed."
"Kids were crying," he said.
Bridges also wrote that the man appeared bloodied by his encounter with law enforcement and posted video showing him later running back on the plane, repeatedly saying, "I have to go home."
The man appeared to be pacing and disoriented.